Resolutions averaged seven hours; reporting took two days. GenAI delivers insights in seconds and cuts case time to two hours.
A technology service provider with 3,100 employees helps smaller businesses across the EMEA region implement enterprise software solutions.
Agents struggled with disconnected processes and resolution times averaging seven hours, while reporting tasks took up to two days to generate...
“Customers have a portal at their disposal where they can get generative answers that point them faster to the right piece of knowledge they need. It’s also helping to spread user support. With Now Assist, we can automate support for basic tickets and enable smaller clients to have tier zero or tier one support that we weren’t able to offer before.”
Digital transformation and IT consulting services specializing in Workday and cloud.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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