AI case study

CANCOMEmployee support assistant

Finding answers meant digging through siloed systems. An AI assistant now queries across ERP and SharePoint to resolve requests instantly.

Published|3 months ago

Key results

Ticket Deflection
up to 80%

Result highlights

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The story

Context

A leading EMEA digital solutions provider with 5,600 employees operates across 80 locations, using a "customer-zero" strategy to test technologies internally before client deployment.

Challenge

Critical business data was fragmented across siloed ERP, CRM, and SharePoint systems, making it difficult for employees to locate information...

Solution
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Scope & timeline

  • 2x internal adoption rate in one year

Quotes

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The company

Hybrid IT service provider for digital transformation and infrastructure management.

IndustryTechnology
LocationMunich, BY, Germany
Employees5K-10K
Founded1992

The AI provider

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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