7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
A technology services provider handling over 7,000 weekly support tickets for highly regulated government and business clients.
First responders spent significant time writing detailed notes, while senior staff had to review full case histories during handoffs to understand...
“We went from a standard service management interface to the Now Assist AI panel with conversational interface embedded within the agent workspace. It’s like having a companion to bounce ideas off.”
Cloud consulting and managed services provider specializing in Microsoft Azure.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
IT tickets bounced between teams for days. AI now routes requests with 99% accuracy and auto-resolves 95% of incidents instantly.
Consultants took months to deploy. AI paths now ready them in weeks, while agents draft code with 73% accuracy.
IT tickets took 55 hours to resolve. GenAI agents now handle 73% of requests instantly, cutting wait times to near zero.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.