Mphasis
Technology|Enterprise
Employee productivity
Manual writing tasks slowed delivery and HR. Copilot now automates drafting and editing, cutting routine work for 300 users.
- 300 power users adopted Copilot
via microsoft.com
Published Jun 28, 2024Key results
Resolution Time
~0 hours
Queries Handled
94%
Tickets Resolved
73%
Result highlights
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The story
Context
A global IT services provider delivering digital enterprise solutions to clients across diverse industries.
Challenge
Resolving application-related IT tickets took an average of 55 hours, creating significant delays for internal teams. High volumes of repetitive...
Solution
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Quotes
“Birlasoft’s adoption of AI and GenAI solutions marks a transformational shift, positioning us at the forefront of industry innovation. Our mission is to revolutionize enterprise operations and enhance employee experiences. In collaboration with Microsoft, we launched the GenAI Centre of Excellence, developing over 50 use cases. Our GenAI-ready workforce and Cogito platform propel enterprises for a new era of innovation and optimization.”
The company
Birlasoft
birlasoft.comEnterprise digital transformation and IT consulting services for global industries.
IndustryTechnology
LocationPune, MH, India
Employees10K-50K
Founded1990
The AI provider
Microsoft
www.microsoft.comEnterprise software, cloud infrastructure, and consumer electronics platform.
IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975