AI case study

Tech MahindraEmployee support

Fragmented tools forced manual workflows. AI now drafts case summaries and handles routine queries, optimizing support effort by 25%.

Published|3 months ago

Key results

Support Effort Optimized
~25%

Result highlights

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The story

Context

A USD 6 billion digital transformation provider with 150,000 employees across 90 countries serving over 1,100 global clients.

Challenge

A fragmented landscape of legacy applications and on-premises tools created disconnected workflows that forced associates to navigate complex...

Solution
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Scope & timeline

  • 100k+ monthly service cases handled via AI platform

Quotes

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The company

Tech Mahindra logo

Tech Mahindra

techmahindra.com

IT services and digital transformation consulting for global enterprises.

IndustryTechnology
LocationPune, MH, India
Employees100K+
Founded1986

The AI provider

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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