IT tickets bounced between teams for days. AI now routes requests with 99% accuracy and auto-resolves 95% of incidents instantly.
A digital services provider with 2,500 professionals serving 20,000 users across India, the UK, the US, and West Africa.
Manual processes caused service requests to bounce repeatedly between teams, creating ambiguity and governance gaps. Fulfilling simple requests took...
“Manual processes lead to ambiguity and lack of governance. The ServiceNow AI Platform is a game changer. Today, up to 95% of our customers’ incidents are remediated automatically. We have built workflows to validate events and incidents automatically, leaving just a fraction of tickets requiring human intervention.”
Digital transformation and business process services for the supply chain industry.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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