Surging growth overwhelmed rule-based bots. An AI agent now resolves 49% of tickets, saving the team 40+ hours weekly.
Australia's leading cryptocurrency exchange serves 800,000 traders navigating complex and volatile digital currency markets.
Surging user growth overwhelmed the support team, as legacy rule-based bots failed to resolve complex inquiries or clarify vague requests like "It’s...
“The implementation of Fin is the first time that we as a business are using AI in a customer-facing setting, and we're glad to be partnering with Intercom and using their industry-leading AI-first customer service software to do this.”
Cryptocurrency exchange platform for digital assets and trading.
Intercom is a SaaS company that specializes in customer communication and engagement.
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