Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
A digital finance company serving more than 13.7 million members across checking, savings, investing, and lending products.
Previous chat tools could only resolve basic queries, failing to provide comprehensive help during high-volume periods like tax season and market...
“In financial services, trust is everything. Every interaction either builds that trust or erodes it. What Sierra has enabled is support that actually scales without sacrificing the experience. Members get instant resolution. Our team focuses on complex challenges. And we can confidently roll out new products knowing the support infrastructure will scale with our rapidly evolving product offerings.”
Personal finance platform offering banking, loans, and investment services.
AI agent platform for autonomous enterprise customer service.
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