Deposit checks and lost cards piled up. Chime deployed a unified AI across channels, where lessons from chat instantly train voice agents.
A fintech leader serving millions of members with fee-free banking services and automated savings tools.
Rapid growth created surging support volumes that threatened to compromise the member experience. The team needed to scale operations efficiently...
“At Chime, delivering fast, effortless support is essential to helping our members build a healthier financial future. With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.”
Neobank offering fee-free checking, savings, and credit building services.
Generative AI platform for automated enterprise customer support and workflows.
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