Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
A financial technology company serving millions of members and handling thousands of customer support calls every week.
Agents struggled to balance active listening with manual note-taking, often typing furiously while customers waited on hold. This manual...
“Our ability to be efficient means that we can provide our customers with a better experience.”
Neobank offering fee-free checking, savings, and credit building services.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.