Manual tasks like cancellations buried the team. AI agents now execute refunds autonomously, freeing staff to drive creator growth.
A digital subscription network hosting over 35 million active subscriptions and 3 million paid subscribers across a vast ecosystem of writers and readers.
The support team manually managed high volumes of repetitive requests like cancellations and email imports, leaving little capacity for proactive...
“With Decagon’s AI agents, we’ve shortened our time-to-resolution rate, raised and maintained a high CSAT and deflection rate, and are proactively engaging our most valuable readers and publishers. Decagon has significantly enhanced our approach to support by automating routine tasks, allowing our support agents to dedicate more time to initiatives for writers and creators that benefit from a personal touch. As a result, we’re able to deliver an even higher level of service to publishers and their subscribers.”
Subscription-based publishing platform for independent writers and podcasters.
Generative AI platform for automated enterprise customer support and workflows.
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