Rapid growth threatened to swamp a 24-person team. AI took over routine triage, freeing staff to focus entirely on high-value sales.
A UK-based sleep technology company scaled from a startup to a £130 million revenue operation with a lean 24-person service team handling all customer touchpoints.
Rapid expansion into new markets threatened to overwhelm the small team, yet hiring more staff would incur compounding costs for training and...
“The smaller you are as a team and a unit, the better you can be. You're nimble, fast, and you hold onto and look after great talent.”
Direct-to-consumer mattress brand and sleep technology manufacturer.
AI customer service automation platform for messaging, voice, and email.
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