70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
A digital healthcare provider offers diagnostics and clinical support for sensitive issues like weight management, handling nearly 70,000 monthly support conversations.
Rapid growth overwhelmed the manual support process with queries ranging from delivery updates to sensitive treatment plans. Standard automation...
“Our support team had to manage every type of query manually. It became clear we needed something more scalable and intelligent that could help us handle growing volumes and enable our team to focus on higher-value work.”
Digital health clinic for men's personalized treatments and wellness.
Intercom is a SaaS company that specializes in customer communication and engagement.
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