Four reps handled 40,000 cases, forcing 3-day waits for routine swaps. AI now resolves them in seconds, cutting costs to $2 per case.
One of Germany’s largest digital healthcare platforms supports nearly 200,000 patients with in-home care supplies, relying on just four medically trained representatives to handle 40,000 annual support cases.
Manual workflows for routine tasks like product swaps forced patients to wait up to three days for simple answers. This administrative burden drove...
“We want to be available for every customer, right when they need us. But with a team of our size, we couldn’t scale fast enough.”
Digital platform for managing elder care services and benefits.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Rapid growth overwhelmed 12 agents managing sensitive data. AI now resolves 26% of queries, reducing hiring needs by 30%.
Specialists were slowed by manual safety checks. Now, AI agents autonomously validate eligibility and drug interactions instantly.
Manual triage meant urgent faxes sat for days. AI now routes millions of documents to 1,200+ destinations in seconds.
Manual segmentation took 20 minutes, delaying care. AI now analyzes hemorrhages in seconds, aiding decisions across 23 regional sites.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.