Manual notes slowed luxury service. Generative AI now distills 20-minute calls into summaries, cutting administrative drag.
A premier North American digital luxury fashion retailer managing millions of customer contacts annually.
Agents faced a heavy administrative burden from manual after-call work, such as writing detailed notes and updating records. This time-consuming...
Luxury fashion e-commerce destination for designer apparel and accessories.
Cloud computing platform and on-demand infrastructure services.
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