QA relied on fractional manual checks. AI now analyzes every conversation to drive specific coaching plans.
A fintech serving 2 million members that has provided more than $16.6 billion in responsible credit since inception.
The organization relied on resource-intensive manual sampling for quality assurance, leaving most interaction data untapped and creating blind spots...
“We were completely inefficient.”
Fintech platform for personal loans and automated savings tools.
Generative AI platform for contact center automation and agent productivity.
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