Random sampling left compliance blind spots. AI now audits every call and prompts agents live, ensuring global consistency.
A financial services provider experiencing 40-50% year-over-year growth needed to scale global operations while adhering to rigorous regulatory standards.
With 80-90% of support volume occurring over voice channels, operational costs were unsustainable and reporting tools offered no visibility into...
“We were experiencing 40 to 50% growth year over year. We had to learn how to scale the business, build in business continuity, bring in the right technology and the right partners to be able to expand the business.”
Point-of-sale financing platform for lease-to-own and consumer loan solutions.
Generative AI platform for contact center automation and agent productivity.
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