Tools failed on Hindi-English mixes, limiting QA to <10% of calls. AI now transcribes every word to audit 100% of interactions.
A leading Indian digital debt recovery platform operates in a highly regulated market requiring strict data handling across sensitive customer interactions.
Manual quality assurance processes monitored less than 10% of interactions, leaving tens of thousands of gaps for potential compliance failures....
Secured lending platform for vehicle and property loans and corporate benefits.
Voice AI platform for speech-to-text, text-to-speech, and conversational agents.
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