Rigid trees resolved just 13% of chats. Slang-fluent AI agents now handle 70% of volume, avoiding 35+ hires as demand tripled.
A Brazilian digital banking platform for Gen Z provides prepaid cards and crypto investments to millions of tech-savvy users.
A legacy decision-tree system resolved only 13% of inquiries, forcing the vast majority of requests into manual queues. With inquiry volumes surging...
“Decagon has been incredibly impactful for us. Through our recent acquisition, we scaled our customer base dramatically without having to add to our support team or waste time on complex preparation. Their AI agents have made our transition seamless and efficient while increasing customer satisfaction.”
Digital banking app and Mastercard provider for teenagers in Brazil.
Generative AI platform for automated enterprise customer support and workflows.
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