Rigid decision trees failed to scale. Now, AI agents fetch real-time account details to autonomously resolve complex financial queries.
A financial technology platform processing over $3.5 billion in annualized rent payments for 2.5 million apartment units across the United States.
Complex financial queries required maintaining extensive decision trees that failed to resolve tickets or scale with product changes. An incumbent...
“Decagon’s technology has allowed us to save 1000s of support ticket and interactions month over month. Combining our internal data with their AI solution, customers can now received responses and answers to any enquiry in seconds. We’ve seen a dramatic rise is CSAT, NPS and our team can now focus on specific escalations and the broader user experience.”
Loyalty program and credit card platform for earning points on rent payments.
Generative AI platform for automated enterprise customer support and workflows.
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