Staff spent days hunting answers across teams. AI now drafts replies from technical docs in minutes, freeing experts for complex work.
A global leader in gas detection and safety solutions providing life-saving technologies to the oil and gas sector.
Support teams struggled with 1,200 monthly requests regarding device troubleshooting, often needing to consult multiple departments to find answers....
“Moving from multiday email responses to automated, instant support has transformed how our technical teams operate, freeing them to focus on complex issues rather than routine inquiries.”
Portable gas detectors and connected safety software for industrial workplaces.
Enterprise database software and cloud infrastructure services.
Related implementations across industries and use cases
Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Patent strategy relied on subjective manual judgment. AI now standardizes analysis, cutting research cycles from months to days.
IT staff logged in every six hours to check 30 systems. GenAI now automates monitoring, saving 3,000 hours and ending downtime risk.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.