Surging ticket volume overwhelmed agents. AI now manages 100% of support traffic, autonomously resolving over 90% of inquiries.
A North American marketplace for surplus groceries that has saved 130 million pounds of food from landfills while saving shoppers over $280 million.
Rapid user growth created a surge in ticket volume that threatened to overrun the support team and increase operational costs. Agents struggled to...
“The Decagon team has been exceptional in helping us build a customer support function that can scale with our business. Their AI solutions handle over 90% of our inquiries, including time-sensitive and complex issues with precision and efficiency. They’ve been responsive and flexible in working with us to tailor their solution to Flashfood, to deliver what our platform needs and what our shoppers deserve. Thanks to this partnership, we’ve been able to focus on the strategic priorities of scaling a business while continuing to deliver outstanding support and service to our loyal shoppers.”
Mobile marketplace for discounted surplus food at local grocery stores.
Generative AI platform for automated enterprise customer support and workflows.
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