Traffic doubled, overwhelming a rigid chatbot. A new AI agent now resolves 70% more inquiries without human handoff.
Belgium's largest solar energy producer and sustainable energy provider, serving over 1.5 million customers across consumer and business markets.
Inbound traffic doubled during the pandemic and spiked again during the energy crisis, creating volumes that human agents could not manage. An...
“We simply did not have enough agents to answer all customer inquiries.”
Renewable energy producer and supplier for residential and commercial customers.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Provided the integration platform for Eneco's live chat and built transactional workflows.
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