Staff couldn't scale for seasonal surges. AI now cuts tasks from 2.5 minutes to seconds and absorbs the workload of 100 humans during peaks.
An energy provider serving 6 million customers across five cities in Türkiye manages generation, distribution, and retail operations while fielding approximately 21,000 daily call center inquiries.
Seasonal weather and tourism surges caused massive fluctuations in call volume, with power outages accounting for 70% of all inquiries. The contact...
“Our call center handles around 21,000 calls daily. To deliver excellent customer support, we have to rely on the highest quality digital solutions.”
Integrated energy group for electricity generation, distribution, and retail.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Partnered with Aydem Energy to implement its Azure OpenAI digital assistant on WhatsApp.
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