AI case study

Commonwealth Bank of AustraliaEmployee IT support

Sluggish PCs once forced 17-minute helpdesk calls. An AI assistant now clears caches and resets sessions automatically.

Published|7 months ago

Key results

Total Time Saved
~2.5k hours
Speed Improvement
7x
Avg Resolution Time
2 mins
vs 17 minutes (manual call)

Result highlights

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The story

Context

An Australian financial services institution with thousands of employees relies on immediate technology access to serve banking clients effectively.

Challenge

Staff encountering technical issues like sluggish computers previously endured helpdesk calls that averaged 17 minutes per interaction. This manual...

Solution
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Quotes

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The company

Commonwealth Bank of Australia logo

Commonwealth Bank of Australia

commbank.com.au

Multinational banking and financial services provider for individuals and businesses.

IndustryFinancial Services
LocationSydney, NSW, Australia
Employees10K-50K
Founded1911

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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