AI case study

BBVAEmployee task automation

Routine admin bogged down 120,000 staff. Secure custom GPTs now automate workflows, freeing bankers for strategy and risk analysis.

Published|2 months ago

Key results

Weekly Time Savings
~3 hours

Result highlights

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The story

Context

A global financial services institution operating in 25 countries with 120,000 employees, widely recognized as a pioneer in digital banking transformation.

Challenge

Employees faced a heavy burden of routine administrative tasks, limiting capacity for strategic client support and risk analysis. The bank sought to...

Solution
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Scope & timeline

  • >80% daily engagement for pilot users
  • Planned rollout to 120,000 employees
  • 10x increase in AI deployment scale

Quotes

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The company

Multinational financial services group for retail, corporate, and investment banking.

IndustryFinancial Services
LocationMadrid, Spain
Employees100K+
Founded1857

The AI provider

AI research and deployment company developing generative models and tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015

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