AI case study

BBVAEmployee productivity

"Shadow AI" posed security risks. BBVA moved 11,000 staff to a governed platform where they built 20,000 custom workflow assistants.

Published|3 months ago

Key results

Avg Handling Time
1 min
vs 7.5 minutes
Weekly Time Savings
~3 hours
Efficiency Gain
up to 80%+

Result highlights

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The story

Context

A multinational financial services group serves tens of millions of customers across Europe, the Americas, and Türkiye.

Challenge

Widespread independent use of AI tools created "shadow AI" risks that threatened security and compliance standards. The organization needed to...

Solution
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Scope & timeline

  • 20,000+ Custom GPTs created internally
  • 11,000 employees using AI platform
  • 83% weekly active usage rate

Quotes

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The company

Multinational financial services group for retail, corporate, and investment banking.

IndustryFinancial Services
LocationMadrid, Spain
Employees100K+
Founded1857

The AI provider

AI research and deployment company developing generative models and tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015

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