AI case study

BBVACustom employee assistants

Nine lawyers manually fielded 40,000 annual queries. They built a custom AI assistant to draft responses without needing engineers.

Published|1 year ago

Result highlights

Unlock 1 result highlight

The story

Context

A global financial institution with 125,000 employees, traditionally relying on centralized technical teams for all advanced analytics and AI development.

Challenge

A legal team of nine struggled to manually answer 40,000 annual queries, while credit risk analysts faced slow, manual reviews of unstructured...

Solution
Unlock full story

Scope & timeline

  • Widespread adoption achieved in 5 months
  • 2,900+ custom GPTs created in 5 months
  • 83% weekly usage for productivity

Quotes

Unlock 9 more quotes

The company

Multinational financial services group for retail, corporate, and investment banking.

IndustryFinancial Services
LocationMadrid, Spain
Employees100K+
Founded1857

The AI provider

AI research and deployment company developing generative models and tools.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015

Similar Case Studies

Related implementations across industries and use cases

319 AI case studies in Financial Services

268 AI case studies in Knowledge Management