AI case study

BlackcirclesEcommerce search and support

Legacy search overwhelmed buyers. Now, AI guides tire selection by vehicle, and 20 internal modules automate tasks like legal review.

Published|9 months ago

The story

Context

The UK's undisputed leader in online tire sales, a Michelin subsidiary, operates in a technical market where complex product specifications often overwhelm consumers.

Challenge

Privacy regulations rendered traditional tracking ineffective, while manual spreadsheet analysis hampered operational agility. Furthermore, a costly...

Solution
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Scope & timeline

  • ~20 internal AI-driven modules developed

Quotes

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The company

Blackcircles logo

Blackcircles

blackcircles.com

Online retailer of vehicle tyres and garage fitting services.

IndustryRetail
LocationEdinburgh, SCT, UK
Employees51-250
Founded2001

The AI provider

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

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