Inquiries sat for days as volume outpaced staff. Gemini now classifies intent, automating 80% of tickets and cutting wait times to minutes.
A Brazilian fintech specializing in debt recovery supports over 70 million consumers through a fully digital platform that enables users to negotiate debts in under five minutes.
Accelerated growth caused support ticket volumes to exceed human capacity, creating response delays of several days. The manual workforce could not...
“Diariamente, esses dados são direcionados ao BigQuery - que, além de já ser parte de uma estrutura de data lake e data warehouse, serve como um consolidador da saída dos resultados da aplicação, facilitando a análise dos metadados e a observação de problemas recorrentes.”
Digital platform for debt negotiation and financial recovery services.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Defined the AI architecture and implemented Gemini-based ticket automation for Acerto.
Related implementations across industries and use cases
Building an agent took 50 people weeks of work. A bank now designs and tests the same tool in just four days.
Turnover bottlenecked 30k monthly inquiries. GenAI now resolves 64% of emails and 100% of chats, lifting CSAT 8 points.
Rigid trees resolved just 13% of chats. Slang-fluent AI agents now handle 70% of volume, avoiding 35+ hires as demand tripled.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.