Disparate bots faced obsolescence. A 6-month migration to unified AI now supports 3.5M requests with 7% higher accuracy.
The third-largest bank in the Netherlands serves over 5 million retail customers and 365,000 commercial clients across 15 countries.
The organization operated several disparate chatbots but recognized that rapid advancements in generative AI would soon make these legacy tools...
“With the rapid introduction of Generative AI, we anticipate that our customers are going to expect much more from a chatbot and we wanted to get ahead of that demand.”
Retail, private, and corporate banking services for individuals and businesses.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Helped anchor the partnership and laid the groundwork for ABN AMRO's AI agent implementation.
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