Davos managers were buried in logistics for 3,000 leaders. An AI concierge now resolves 75% of inquiries, deployed in five weeks.
A global non-profit organization hosts an annual five-day meeting in Davos uniting 3,000 leaders across 300 sessions and five marquee themes.
Engagement managers spent excessive time on administrative logistics for their assigned delegations instead of facilitating high-value introductions....
“Our goal is to create the right environment — physically and digitally — for change-makers to connect. Agentforce helps them get answers in seconds, so they can focus on what matters: relationships and dialogues that drive real-world impact.”
International organization for public-private cooperation on global issues.
Tracking relied on static docs and voicemail. Centralized logs and AI search now coordinate transplants, increasing capacity 4x.
Staff manually searched websites for 30 minutes per report. AI now scours the web to build interview guides in five minutes.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.