Tracking relied on static docs and voicemail. Centralized logs and AI search now coordinate transplants, increasing capacity 4x.
The nonprofit managing the U.S. organ donation system under federal contract, coordinating an average of 132 daily transplants while tracking real-time medical data 24/7.
Organ placement specialists relied on static documents to manage time-sensitive data, making it difficult to maintain accuracy as information changed...
“Every transplant represents a life. That means every moment counts and we need to find every opportunity to do things faster and more efficiently.”
Manager of the national US organ transplant system and donor matching network.
Two staff manually routed urgent goods. An AI agent now automates matching for 10k+ partners, distributing relief 3x faster.
Staff manually searched websites for 30 minutes per report. AI now scours the web to build interview guides in five minutes.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.