IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Italy's leading insurance group serves 16.8 million customers through the country's largest agency network, covering auto, home, health, and life sectors.
The control room could only monitor 26% of system events in near real-time, creating blind spots that delayed incident detection. Response times...
Insurance provider for motor, property, life, and health protection in Italy.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Manual fixes held back IT. Deployed in six weeks, AI now resets passwords and triages tickets, cutting L1 volume by 43%.
Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.