Agents manually checked data across scattered systems. AI now scans unstructured evidence in seconds, boosting fraud detection 6x.
A UK-based home insurer covers over 330,000 properties with the market's largest digital underwriting footprint, aiming to scale to one million homes.
Agents struggled to spot fraud while supporting customers through emotional situations like burglaries, often manually verifying data across multiple...
“Agents support customers going through what can be highly emotional situations, such as burglaries or fires. At the same time, they're processing forms, checking data, and copying information across multiple systems — all while keeping an eye out for red flags.”
AI-powered home insurance platform and MGA for non-standard risks.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
IT tracked just 26% of live events. Now, AI monitors everything and resolves bugs autonomously.
Manual pivot tables missed complex fraud rings. A graph database now links scattered evidence, cutting investigations from weeks to minutes.
100 manual touchpoints caused 12-day backlogs. AI now validates IDs and disburses funds autonomously, cutting processing to 30 minutes.