Technicians manually sifted 60,000 pages, taking 20 minutes per fix. AI now retrieves answers in under 2 minutes.
The producer of more than half of all general aviation aircraft flying today supports 50 different models across a global network of 20 service centers.
Maintaining diverse fleets required technicians to manually sift through 60,000 pages of technical documentation to find specific instructions. This...
“We presented the challenge to Microsoft, emphasizing the need to provide technicians with quicker access to the information they need.”
Manufacturer of Beechcraft and Cessna business and general aviation aircraft.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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