Agents were buried by volume and regional dialects. AI now automates post-call work, guiding staff with culturally nuanced responses.
Korea's top-rated customer service provider has maintained the lead in national satisfaction rankings for 27 consecutive years, operating regional call centers that accommodate specific dialects and cultural nuances.
Traditional 9-to-6 operations struggled to serve Korea's "urgent society" while managing distinct generational preferences for phone versus chat...
“Korea is a very urgent society. If you're one minute late, you're ten minutes late.”
Mobile network operator providing wireless, broadband, and AI-driven services.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
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