Spikes in volume slowed support for 100k users. Bots now filter routine queries, freeing agents to solve complex financial issues.
A banking and finance management platform for small businesses and freelancers serving over 100,000 customers.
Rising inbound conversation volumes threatened to overwhelm the support team, making it difficult to maintain fast response times during spikes. The...
“The great thing about Intercom is that the solution grows with us. The needs we had in the past have been met, and the new features that Intercom regularly releases help address our challenges today – and also those of tomorrow.”
Online business account and financial management platform for entrepreneurs and SMEs.
Intercom is a SaaS company that specializes in customer communication and engagement.
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