AI case study

Onward Digital LabProduct search and content

Keyword limits and manual workflows bottlenecked sales. Semantic search raised purchase amounts 14.2% and halved listing creation time.

Published|2 months ago

Key results

Purchase Value Per Search
14.2%
Annual Cost Savings
2M JPY
Writing Time Reduction
up to ~50%

Result highlights

Unlock 3 result highlights

The story

Context

The digital strategy arm of a major Japanese apparel group operates an e-commerce platform handling over 100,000 monthly product searches.

Challenge

Conventional keyword-based search failed to handle spelling variations or understand user intent, preventing customers from finding relevant items....

Solution
Unlock full story

Quotes

The company

Onward Digital Lab logo

Onward Digital Lab

onward-digitallab.co.jp

Digital solutions and e-commerce for the fashion and apparel industry.

IndustryTechnology
LocationTokyo, Japan
Employees11-50
Founded2019

The AI provider

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

The implementation partner

System Support logo

System Support

sts-inc.co.jp

Implemented Vertex AI Search for commerce, Gemini 2.5 Flash Image, and Veo for Onward.

IndustryTechnology
LocationKanazawa, Ishikawa, Japan
Employees1K-5K
Founded1980

Similar Case Studies

Related implementations across industries and use cases

81 AI case studies in Copywriting

177 AI case studies in Technology

190 AI case studies in Marketing