Repetitive tasks stalled replies for 48 hours. AI now clears 70% of tickets instantly, letting agents focus on high-touch support.
A premium Hawaiian-inspired footwear brand managing a rapid strategic pivot from wholesale to high-growth direct-to-consumer distribution.
Response times lagged up to 48 hours as volume surged, with 75% of inquiries involving repetitive tasks like order tracking or returns. Previous...
“Sierra enables us to scale and reach more customers, all while using our voice, delivering white glove service, and creating the Aloha experience.”
Premium footwear brand inspired by Hawaiian culture and lifestyle.
AI agent platform for autonomous enterprise customer service.
Related implementations across industries and use cases
Technical product queries bottlenecked support. An AI agent now resolves specific material nuances and claims without human help.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Response times stretched to six days. Generative AI now automates carrier checks to resolve tickets in two hours.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.