Agents dug through 100+ data sources while clients waited. GenAI now scans policy docs instantly, cutting hold times by 19%.
The largest mutual life insurance company in the United States manages $1.2 trillion in active insurance policies across a legacy ecosystem of over 100 data sources.
An aging on-premises Hadoop system created data silos across divisions, preventing consistent customer experiences. Service representatives struggled...
“Our clients, agents, and advisors expect seamless experiences, and we know that the foundation for those experiences is technology, data, and AI.”
Mutual life insurance, investment, and retirement services provider.
Cloud computing platform and on-demand infrastructure services.
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