AI case study

Fractal AnalyticsCustomer support knowledge base

Agents guessed answers scattered across 10,000+ docs. GenAI now surfaces verified data instantly, cutting call handling time by 15%.

Published|1 year ago

The story

Context

A global AI solutions provider and unicorn serving Fortune 500 enterprises with strict data security requirements.

Challenge

Knowledge workers struggled to retrieve accurate information from over 10,000 unstructured internal documents like PDFs and presentations. This...

Solution
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Scope & timeline

  • 10-15% faster data retrieval for clients
  • ~500 knowledge workers using AI tool
  • 30% call deflection rate for clients

Quotes

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The company

Fractal Analytics logo

Fractal Analytics

fractal.ai

AI and advanced analytics consulting for enterprise decision-making.

IndustryTechnology
LocationNew York, NY, USA
Employees5K-10K
Founded2000

The AI provider

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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