AI case study

N26Banking operations automation

Multilingual claims bottlenecked expansion. Claude now auto-drafts decisions across 15 apps, automating 70% of targeted tasks.

Published|3 months ago

Key results

Task Automation
up to 70%

Result highlights

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The story

Context

A fully licensed digital bank operating across 24 European markets faced the complexity of serving a rapidly scaling customer base with a 100% digital experience.

Challenge

Rising interaction volumes created severe bottlenecks in manual, document-heavy processes like multilingual translation and claim classification....

Solution
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Scope & timeline

  • 1-2 weeks from implementation to testing
  • AI integrated into 15+ internal apps

Quotes

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The company

Mobile banking app for personal and business spending, savings, and investments.

IndustryFinancial Services
LocationBerlin, BE, Germany
Employees1K-5K
Founded2013

The AI provider

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

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