Rigid scripts forced agents to handle routine queries. Now, AI extends trials and processes charges directly in business tools.
A global work operating system provider managed high-volume customer inquiries across multiple touchpoints, with 76% of all traffic arriving through a single chat channel.
The support team relied on declarative, scripted chatbots that were inflexible and required constant manual updates to maintain. This rigidity...
“It’s conversational, and really understands the customer’s issue.”
Cloud-based work management platform for team collaboration and project tracking.
AI customer service automation platform for messaging, voice, and email.
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Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Engineers manually replied to every query in Google Groups. Now, bots resolve 82% of volume, letting the team scale without new hires.
90% of support was trapped in email. GenAI now resolves 70% instantly, shifting agents from clearing queues to coaching the model.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Minor edits required days of crew coordination. Now, staff use avatars to modify dialogue and translate languages instantly.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.