Peak volume buried support in complex tracking. An AI agent now fixes design proofs and resolves shipping issues autonomously.
A global marketplace connecting consumers with independent artisans for personalized products faces extraordinary volume spikes during holiday and wedding seasons.
Support teams faced an overwhelming influx of inquiries that required tracking orders across complex design approval, printing, and shipping stages....
“At Minted, every product tells a story, and every design comes from a person with a unique perspective. Our job is to preserve and strengthen the connection between customer and artist, no matter how much we grow.”
Design marketplace for stationery, art, and home decor by independent artists.
AI agent platform for autonomous enterprise customer service.
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