Rigid tools forced agents to handle policy changes. An AI agent now executes regulated workflows like renewals and address updates.
An insurer serving over 200,000 customers, primarily newcomers to the UK whose overseas driving experience is typically ignored by traditional providers.
Legacy support tools offered rigid flows with little true self-service, preventing customers from independently handling complex actions like policy...
“Migrants get penalized because their overseas driving experience doesn’t count. Even if you’ve been driving for 20 years, you’re treated like a new driver. That leads to unnecessarily high prices, and we knew we could do better.”
Car insurance provider for UK newcomers using global driving history.
AI agent platform for autonomous enterprise customer service.
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