Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
A global mobility platform operating across six continents and thousands of cities, serving millions of riders and drivers with support needs ranging from fare adjustments to safety incidents.
Riders and drivers faced wait times of 30 to 40 minutes while agents juggled up to four simultaneous chats, resulting in severe burnout and robotic...
“We were in a really tough spot. Our customers were frustrated. We were pouring a lot of time and energy into creating new products, but they weren't moving the needle.”
On-demand ridesharing, bicycle-sharing, and motorized scooter platform.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
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