1,000 staff waited 2 days for HR answers. Now, a GenAI bot resolves queries instantly, freeing the team for strategic work.
A value-based care technology provider and Medicare Advantage plan operator with over 1,000 full-time employees.
The HR department faced a high volume of repetitive questions about benefits and policies, diverting staff from strategic work. Employees struggled...
“As a pioneer in the generative AI space, we know that this is the technology of the future, and our goal was to make all of our teams aware of its benefits and potential.”
Value-based care platform and services for health systems and physician practices.
Cloud computing platform and on-demand infrastructure services.
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Staff wasted hours digging through six data silos. AI now scans 500k records in seconds, saving the team 50 hours daily.
HR teams drowned in queries while digging through handbooks. An AI assistant now scans docs and cites answers instantly.
Rigid bots failed on vague queries like "W-2 issue." GenAI now pulls live user context to resolve tickets or route them precisely.
Manual triage meant urgent faxes sat for days. AI now routes millions of documents to 1,200+ destinations in seconds.
Manual segmentation took 20 minutes, delaying care. AI now analyzes hemorrhages in seconds, aiding decisions across 23 regional sites.
Siloed data and anxiety held back adoption. HR’s "Middle Out" strategy unified systems, turning scattered docs into trusted answers.
Staff struggled to draft goals on static forms. Now, AI generates clear objectives, prepping employees for meaningful manager talks.