AI case study

NetchexAutomated HR support

HR teams drowned in queries while digging through handbooks. An AI assistant now scans docs and cites answers instantly.

Published|1 year ago

Key results

Market Position
1st

Result highlights

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The story

Context

A payroll and HR software provider serves over 6,500 U.S. clients, primarily in industries with hourly desk-less workforces like restaurants and healthcare where dedicated HR teams are minimal.

Challenge

HR teams were overwhelmed by a constant influx of employee queries, leading to response delays and reduced productivity. Despite having comprehensive...

Solution
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Scope & timeline

  • System developed by 2 engineers in ~1 month
  • 20% of dev time required for AI implementation

The company

Cloud-based human capital management and payroll software platform.

IndustrySoftware & Platforms
LocationCovington, LA, USA
Employees251-1K
Founded2003

The AI provider

Data framework and agentic OCR platform for building LLM-powered applications.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2022

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