AI case study

LiveX AICustomer service agents

Traffic spikes risked slowing AI responses. Now, infrastructure auto-scales to serve millions of concurrent users instantly.

Published|6 months ago

The story

Context

A technology provider building human-like AI agents for B2C retail and commerce brands that serve millions of global users.

Challenge

Maintaining high performance for millions of concurrent users required infrastructure that could handle massive demand peaks without latency. The...

Solution
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Scope & timeline

  • Up to 6x faster avg response speeds for clients

Quotes

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The company

LiveX AI logo

LiveX AI

livex.ai

AI agent platform for omnichannel customer engagement across digital and physical channels.

IndustryRetail
LocationPalo Alto, CA, USA
Employees11-50
Founded2023

The AI provider

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

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